Sources and licences
Eight registers, eight different positions on re-use, quoted in each body’s own words. One of them is openly licensed. The other seven are not, and this page says so rather than leaving a reader to assume they are.
What these positions mean for what you can read here. This edition publishes the analysis and not the directory. There is no page about any practitioner, no firm, town or court page, no practitioner’s name in the site search, and no register offered as a file.
Reading a register in order to count and compare it is one thing. Rebuilding it as a public directory is the thing the terms quoted below address, and four of these regulators — the Faculty Office, the CLC, the CLSB and IPReg — have either not been asked yet or have not yet answered. Until they have, the counts, the comparison and the figures the regulators published themselves are here, and the register is not.
One exception runs the other way: the certificated enforcement agent register is openly licensed, and it is still not published here, because the Open Government Licence expressly does not cover personal data and the data protection work that would settle that is not finished. The licence question and the data protection question are different questions and both have to be answered.
Notaries public
- Regulator
- The Faculty Office of the Archbishop of Canterbury
- Register
- https://www.facultyoffice.org.uk/notaries/find-a-notary/
- Terms
- https://www.facultyoffice.org.uk/disclaimer-copyright/
- Position on re-use
- Closed: re-use not permitted without consent
- Collected here
- 817 entries
Copyright asserted in the whole site; "Any other storage, copying, transmission or distribution of the content of this website is strictly prohibited without the consent of The Faculty Office", and -- unusually -- "Electronic links to this website are not permitted without the consent of The Faculty Office".
Costs lawyers
- Regulator
- Costs Lawyer Standards Board
- Register
- https://clsb.info/find-a-costs-lawyer/register-of-costs-lawyers/
- Terms
- https://clsb.info/
- Position on re-use
- No re-use terms located
- Collected here
- 789 entries
Only "(c) Copyright CLSB" located; no re-use terms page found. The register itself is served as one open JSON file with no authentication, which is a design decision and not a licence.
Licensed conveyancers
- Regulator
- Council for Licensed Conveyancers
- Register
- https://www.clc-uk.org/consumers/find-a-clc-lawyer/
- Terms
- https://www.clc-uk.org/terms-of-use/
- Position on re-use
- Closed: re-use not permitted without consent
- Collected here
- 2,410 entries
"You are welcome to copy excerpts of our information for purposes of review, discussion, academic study and other legitimate pursuits"; "We will vigorously pursue any violation of our copyright that seeks to exploit our material for commercial gain". Nothing on database right or scraping.
Patent and trade mark attorneys
- Regulator
- Intellectual Property Regulation Board
- Register
- https://ipreg.org.uk/register
- Position on re-use
- No re-use terms located
- Collected here
- 3,924 entries
No terms or copyright page located on ipreg.org.uk. The register has per-attorney pages at /register/<id> -- the only one in this set that does. Those pages rank for 0.3% of the attorneys on them: see data/serp_analysis.md, which measured it after an earlier note here inferred from the URLs that IPReg must already rank for its registrants' names.
Certificated enforcement agents
- Regulator
- HM Courts & Tribunals Service (certificates issued by County Court judges)
- Register
- https://certificatedbailiffs.justice.gov.uk/
- Terms
- https://www.justice.gov.uk/terms-and-conditions
- Position on re-use
- Open Government Licence v3.0
- Collected here
- 1,211 entries
justice.gov.uk: Crown copyright, "licensed for use under the Open Government Licence" unless otherwise indicated. OGL v3 does not cover personal data in the Information, so the copyright and Crown database-right question is answered and the data-protection question is not.
Claims management companies
- Regulator
- Financial Conduct Authority
- Register
- https://register.fca.org.uk/s/
- Terms
- https://www.fca.org.uk/legal-information-and-policies
- Position on re-use
- Open Government Licence v3.0
- Collected here
- Not collected — no rows in the cache: not collected yet
The Financial Services Register is published under the Open Government Licence v3.0 and the FCA's API terms permit re-use with attribution. Reaching it needs a free API key (FCA_API_EMAIL and FCA_API_KEY); there is no unauthenticated bulk route, and the Salesforce front end is not one.
Regulated immigration advisers
- Regulator
- Immigration Advice Authority (formerly OISC)
- Register
- https://portal.immigrationadviceauthority.gov.uk/s/adviser-finder
- Position on re-use
- No re-use terms located
- Collected here
- Not collected — no rows in the cache: not collected yet
No terms located. The portal is a Salesforce Experience Cloud app that renders nothing without JavaScript; the register is reachable through its Aura endpoint, which is a public endpoint rather than a published interface.
Which of them can be made to answer
Every figure on this site was read from something a body chose to publish. The next question is what happens where it chose not to, and the answer is not the same for all of them. The Freedom of Information Act 2000 applies only to the bodies listed in its Schedule 1. Of the six regulators whose annual reports this site reads, one is there.
Subject to the Act
- Immigration Advice Authority
- Listed as “The Immigration Services Commissioner”. Freedom of Information Act 2000, Schedule 1, Part VI. The statutory office is the Immigration Services Commissioner, created by section 83 of the Immigration and Asylum Act 1999; the Authority is its current operating name. The Schedule 1 entry is original text, not a later insertion.
- Legal Services Board
- Listed as “The Legal Services Board”. Freedom of Information Act 2000, Schedule 1, Part VI, inserted on 7 March 2008 by the Legal Services Act 2007. Oversight regulator for the approved regulators, so what it holds about the CLC, the CLSB, IPReg and the Master of the Faculties is reachable even though those bodies are not. In practice it holds very little of it: asked for a list of regulated legal practices it replied that it does not hold one and to ask the front line regulators, and asked for prosecution figures for unauthorised reserved activities it replied that it does not hold those either.
- Office for Legal Complaints (Legal Ombudsman)
- Listed as “The Office for Legal Complaints”. Freedom of Information Act 2000, Schedule 1, Part VI, inserted by the Legal Services Act 2007. Complaints about any regulated provider reach the Ombudsman, so complaints data is obtainable here even where the provider's own regulator is outside the Act.
- HM Courts & Tribunals Service
- Listed as “Ministry of Justice (government department)”. Freedom of Information Act 2000, Schedule 1, Part I. An executive agency of the Ministry of Justice, and the publisher of the certificated enforcement agent register.
Not subject to the Act
- The Faculty Office
- Not listed. An ecclesiastical office of the Archbishop of Canterbury exercising statutory functions under the Public Notaries Act 1801 and the Courts and Legal Services Act 1990. Statutory functions do not by themselves bring a body within the Act.
- Council for Licensed Conveyancers
- Not listed. An approved regulator and licensing authority under the Legal Services Act 2007. The Act put its oversight regulator into Schedule 1 and not the regulator itself.
- Costs Lawyer Standards Board
- Not listed. The independent regulatory arm of the Association of Costs Lawyers, which is the approved regulator.
- Intellectual Property Regulation Board
- Not listed. A company limited by guarantee, carrying out the regulatory functions of CIPA and CITMA.
- Enforcement Conduct Board
- Not listed. A voluntary oversight body with no statutory footing at all, so the question does not arise in the way it does for the others.
Checked against the text of Schedule 1 as it stands. The words “conveyanc”, “notar”, “solicitor”, “barrister”, “bailiff” and “enforcement agent” do not appear anywhere in it. Neither the Solicitors Regulation Authority nor the Bar Standards Board is listed either, so this is the position across legal regulation and not a quirk of the small professions.
The two ways round it
The Legal Services Act 2007 put the oversight regulator into Schedule 1 and not the regulators it oversees. So what the Legal Services Board holds about the Council for Licensed Conveyancers, the CLSB, IPReg and the Master of the Faculties is reachable even though those bodies are not themselves covered.
In practice it holds very little of it. Asked in 2020 for a list of the legal practices under its regulation, the LSB replied: “The LSB does not hold this information. We are the oversight regulator. You would need to contact the front line regulators directly.” Asked how many prosecutions there had been for carrying out reserved legal activities without authorisation, it replied that it does not hold those figures either. Two direct tests, nothing held: the route exists in law and reached neither thing anybody would want from it.
The same Act covered the Office for Legal Complaints, so complaints data about any regulated provider is obtainable at one remove.
What has already been released
Answered requests are evidence about what a body will hand over, rather than a guess at what it might.
- Register of Regulated Advisers · released
The register as it stood on 1 January 2020, as a spreadsheet: the organisations registered on that date with their addresses and contact details. This is the dataset this site cannot collect. The regulator's own search will not enumerate, but the same list has already been handed over once on request.
The released file includes telephone numbers and email addresses. Nothing of that kind is published here, and a fresh request would be better framed to exclude them: it is both cleaner and likelier to be granted. - Complaints and Investigations · partly released
Complaints and investigation statistics, released as a spreadsheet. Complaints figures are published in the annual reports only as totals; this route reaches the breakdown.
The policy on how investigative discretion is exercised was withheld under sections 31(1)(b) and 31(1)(g) -- the law-enforcement exemption, which is the one these bodies reach for. - List of regulated legal practices · nothing held
A list of the legal practices under the LSB's regulation. This is the test of whether the oversight regulator can be used to reach what the front line regulators hold. It cannot: "The LSB does not hold this information. We are the oversight regulator."
A body being subject to the Act says nothing about what it keeps. - Prosecutions for carrying out reserved legal activities · nothing held
How many allegations of carrying out reserved legal activities without authorisation had been prosecuted. Unauthorised practice is the enforcement gap this site's reserved activities pages describe. Nobody counts it: the LSB "does not hold figures as to how many such allegations have been prosecuted or led to criminal convictions." - Number of registrations under the new OISC Level 1 (EUSS) · released
Counts of advisers and organisations registered under the EU Settlement Scheme advice category. Adviser and organisation counts of exactly the kind the annual reports stopped publishing.
What they have actually been asked
Knowing a body is covered is not the same as knowing what it has been asked. Every request on the WhatDoTheyKnow page of all three covered bodies was read — 275 of them.
| Body | Requests | With a released file | Most common outcomes |
|---|---|---|---|
| Office of the Immigration Services Commissioner The only one of the six regulators this site reads that is a public authority under the Act. | 114 | 30 | unclassified 51, successful 33, partially successful 13, long overdue 10 |
| Legal Services Board Oversight regulator. What the approved regulators have given it is reachable even though they are not. | 53 | 30 | successful 16, unclassified 13, long overdue 12, partially successful 8 |
| Legal Ombudsman (Office for Legal Complaints) The Legal Ombudsman's governing body: complaints about any regulated provider, at one remove from the regulator. | 108 | 95 | successful 44, unclassified 21, long overdue 17, partially successful 16 |
102 of them touch something this site is short of — a register, a headcount, complaints, assessments or enforcement.
- Accreditation Assessment · Office of the Immigration Services Commissioner · successful · 1 file
- Agrocultural Divorce complaints: Cross-Category Complaint Data · Legal Ombudsman (Office for Legal Complaints) · successful · 4 files
- Analysis of complaints received and investigated · Legal Ombudsman (Office for Legal Complaints) · waiting for clarification · 1 file
- Assessment results · Office of the Immigration Services Commissioner · successful
- Assessment Stage · Legal Ombudsman (Office for Legal Complaints) · partially successful · 3 files
- Assistance with completion of a complaint · Office of the Immigration Services Commissioner · unclassified
- At Liberty to take Complaint Outside England · Legal Services Board · unclassified
- Authorised Immigration Advisers · Office of the Immigration Services Commissioner · unclassified · 1 file
- Competence Assessment · Office of the Immigration Services Commissioner · successful
- Complaint Data · Office of the Immigration Services Commissioner · successful
- Complaints · Legal Ombudsman (Office for Legal Complaints) · successful · 2 files
- Complaints · Legal Ombudsman (Office for Legal Complaints) · successful · 3 files
- Complaints · Legal Ombudsman (Office for Legal Complaints) · successful · 3 files
- Complaints · Office of the Immigration Services Commissioner · successful · 2 files
- Complaints about an ombudsman showing bias · Legal Ombudsman (Office for Legal Complaints) · unclassified
- Complaints About OISC · Office of the Immigration Services Commissioner · partially successful · 1 file
- Complaints about the OISC · Office of the Immigration Services Commissioner · long overdue
- Complaints Against Admiral Law · Legal Ombudsman (Office for Legal Complaints) · successful · 2 files
- Complaints against Helen Phillips, chair of the LSB · Legal Services Board · long overdue · 2 files
- Complaints and Investigations · Office of the Immigration Services Commissioner · long overdue · 1 file
- Complaints data · Legal Ombudsman (Office for Legal Complaints) · successful · 3 files
- Complaints data · Legal Ombudsman (Office for Legal Complaints) · successful · 3 files
- Complaints Data · Legal Ombudsman (Office for Legal Complaints) · successful · 3 files
- Complaints Data · Legal Ombudsman (Office for Legal Complaints) · successful · 3 files
- Complaints Data · Legal Ombudsman (Office for Legal Complaints) · successful · 4 files
- Complaints Data · Legal Ombudsman (Office for Legal Complaints) · successful · 4 files
- Complaints dealt with by Legal Ombudsman during financial years 2015-2021 · Legal Ombudsman (Office for Legal Complaints) · unclassified · 2 files
- complaints dismissed at the assessment stage using Scheme Rule 5.7 · Legal Ombudsman (Office for Legal Complaints) · successful · 3 files
- Complaints informatio · Legal Ombudsman (Office for Legal Complaints) · successful · 3 files
- Complaints informatio · Legal Ombudsman (Office for Legal Complaints) · successful · 3 files
- Complaints information · Legal Ombudsman (Office for Legal Complaints) · successful · 4 files
- Complaints information · Legal Ombudsman (Office for Legal Complaints) · successful · 3 files
- Complaints information · Legal Ombudsman (Office for Legal Complaints) · successful · 3 files
- Complaints information · Legal Ombudsman (Office for Legal Complaints) · successful · 2 files
- Complaints information and data · Legal Ombudsman (Office for Legal Complaints) · successful · 4 files
- Complaints Information Request re Healys LLP · Legal Ombudsman (Office for Legal Complaints) · successful · 6 files
- Complaints Information Request re Forest & Co · Legal Ombudsman (Office for Legal Complaints) · unclassified · 3 files
- Complaints made · Legal Ombudsman (Office for Legal Complaints) · successful · 3 files
- Complaints made · Legal Ombudsman (Office for Legal Complaints) · successful · 3 files
- Complaints made · Legal Ombudsman (Office for Legal Complaints) · successful · 3 files
Every sitting of an entrance exam, from eight separate answers
The regulator published one Level 1 pass rate a year, for three years, and stopped. Its answers to Freedom of Information requests give 51 individual sittings between 2013 and 2016 — in four different shapes: a table inside a Word document, prose inside another, and two house styles of figures typed straight into a reply.
| Level | Sittings | Sat | Passed | Rate | Covering |
|---|---|---|---|---|---|
| Level 1 | 35 | 1,663 | 426 | 26% | August 2013 – October 2016 |
| Level 2 | 13 | 235 | 99 | 42% | August 2013 – August 2016 |
| Level 3 | 3 | 19 | 4 | 21% | August 2013 – December 2013 |
Not every sitting in the period: these are the ones somebody asked about. The coverage is partial and the rates it gives agree closely with the yearly figures the regulator did publish — 26% against a published 25% for Level 1 in 2015/16.
The one that fills a gap rather than describing one
This site cannot enumerate the register of regulated immigration advisers: the regulator’s search will not return a list. It has handed one over on request, though, and that release is public. 1,844 regulated organisations as at 2020-01-01, across 120 postcode areas, 29% of them at a London postcode.
| Town as given | Organisations | Postcode area | Organisations |
|---|---|---|---|
| London | 496 | E | 95 |
| Birmingham | 64 | B | 83 |
| Glasgow | 46 | W | 82 |
| Manchester | 41 | SE | 76 |
| Harrow | 25 | N | 71 |
| Ilford | 23 | EC | 57 |
| Sheffield | 21 | SW | 53 |
| Bradford | 20 | G | 53 |
| Croydon | 20 | HA | 52 |
| Leicester | 20 | NW | 49 |
Counts and geography only. The released file carries a telephone number, a fax number and an email address against most rows; none of that is reproduced here, and no organisation is named. The request.
Titles and outcomes are WhatDoTheyKnow's own. A request marked successful was answered, not necessarily answered in full: one of these released its statistics and withheld the policy behind them under section 31.
Read through a browser, because the site is behind a challenge no plain HTTP client clears; three seconds between requests, no concurrency, and only the paths its robots.txt allows. Nothing released is reproduced here: one of these files is a regulator’s whole register with a telephone number and an email address against every entry.
Where the gaps are, and whether asking would close them
| Gap | Askable | What to ask for |
|---|---|---|
| The regulator stated a total adviser headcount in prose until 2008 and has published none since 2020/21. | Yes | The number of regulated advisers and regulated organisations at 31 March in each year since 2008, by advice level. |
| Level 1 assessment candidates and passes were published for 2015/16 to 2017/18 and not since. | Yes | Candidates sitting and passing each competence assessment level, per business year, since 2017/18. |
| 2018/19 is missing: that year's report sets its complaints figures in a two-column layout that does not survive being turned back into text, and no later report restates them. | Yes | Complaints received in 2018/19, split as in Table 8 of the 2017/18 annual report. |
| Prosecutions and formal cautions were tabulated every year to 2013/14 and not since. | Yes | Prosecutions brought and formal cautions administered under section 91 of the Immigration and Asylum Act 1999, per year since 2013/14. |
| The CLC publishes its licence count only from 2025, so it shares no year with its own published fee income. | No | Not obtainable from the CLC, which is outside the Act. The Legal Services Board is covered but has answered a request for a list of regulated practices by saying it holds none, so that route is unlikely to reach it either. |
| 2021 is missing because that year's core metrics sheet is not on the Faculty Office's website. | No | Not obtainable: the Faculty Office is outside the Act. |
Schedule 1 settles whether a body is subject to the Act, not whether any particular request will succeed. Every exemption in Part II still applies, and the law-enforcement exemption in section 31 is the one these bodies have used. Nothing here is legal advice.
What the positions mean in practice
The Faculty Office asserts copyright in its whole site, prohibits copying without consent, and — unusually — states that linking to it is not permitted without consent either. The Council for Licensed Conveyancers welcomes copying of excerpts “for purposes of review, discussion, academic study and other legitimate pursuits” and says it will “vigorously pursue” anything that exploits its material for commercial gain. The CLSB and IPReg publish no re-use terms this project could find. The Financial Conduct Authority publishes under the Open Government Licence and requires a free API key to reach the data. HM Courts & Tribunals Service publishes under the Open Government Licence with no key at all.
The Open Government Licence does not cover personal data, so even the one openly licensed register settles the copyright question and not the data-protection one. That is what privacy is about, and it is a separate question with a separate answer.
Why some of this is not on the page
Six of these registers publish direct telephone numbers, email addresses or DX numbers for individuals, and one publishes photographs. None of that is republished here. It is a deliberate line rather than an oversight: those details were published so that a client could instruct a practitioner, and putting them on an indexable page changes what they are for. The build refuses to complete if one appears.