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Claims management companies in law and in Parliament

What the statute book and the parliamentary record say about claims management companies — searched by 2 phrases, counted, and published with what each phrase catches by mistake.

Regulator
FCA
Statutory basis
Financial Services and Markets Act 2000 (Regulated Activities) Order 2001 art.89G; regulated by the FCA since 1 April 2019
Register
The profession on this site

The oldest hit is the least trustworthy figure here. Two things make it so, and both are visible in this collection.

The oldest documents are the likeliest to use the word in another sense. The oldest hit for “solicitor” is the Taxation Act 1640, and its only occurrence of the word is “Solicitor Generall to the Kings most excellent Majestie”.

And a hit is not always enacted text. legislation.gov.uk’s revised texts carry its own editorial annotations — notes recording that a provision was amended or applied by something later — and the index reads them. The oldest hit for “notary” is the Ecclesiastical Licences Act 1533, whose only occurrence of the word is the note “S. 11 applied by Public Notaries Act 1843 (c. 90), s. 5”. The 1533 text does not contain it.

When the law mentioned them

1990s 21 in the busiest decade 2020s

Documents per decade, by the year the document itself carries. This is the revised statute book: an Act repealed long ago is generally not on legislation.gov.uk at all, so the early decades are thinner than the history was.

When Parliament mentioned them

1800s “claims management services” — 59 in the busiest decade 2020s

Spoken and written contributions containing the phrase, by decade. Hansard’s digitised record begins with the 1803 session, so a decade before that is absent rather than quiet. Collected for the profession’s own name only; the other phrases below have totals but no series.

What was searched for, and what it catches

PhraseWhat it is LegislationHansard Debates
“claims management services” The profession 47 154 11
“claims management company” The profession 3 0 0

Legislation named after them

6 documents whose title contains one of these phrases — the law that is about this profession rather than merely mentioning it.

The Acts

12 Acts of a Parliament or Assembly mention this profession, against 37 statutory instruments and other secondary material.

YearActMatched
2018 Civil Liability Act 2018 claims management services
2018 Civil Litigation (Expenses and Group Proceedings) (Scotland) Act 2018 Scotland claims management services
2018 Financial Guidance and Claims Act 2018 claims management services
2017 Wales Act 2017 claims management services
2013 Financial Services (Banking Reform) Act 2013 claims management services
2009 Coroners and Justice Act 2009 claims management services
2007 Legal Services Act 2007 claims management services
2006 Compensation Act 2006 claims management services
2006 Government of Wales Act 2006 claims management services
2000 Financial Services and Markets Act 2000 claims management services
1992 Tribunals and Inquiries Act 1992 claims management services
1990 Courts and Legal Services Act 1990 claims management services

The instruments

All 37 statutory instruments and other secondary documents.

Which statute book

LegislatureDocuments
United Kingdom47
Scotland2

These professions are regulated in England and Wales, but the search is not restricted to it: a Scottish instrument mentioning solicitors is about Scottish solicitors, who are a different profession, and dropping it silently would have been a judgement the reader could not check.

In Parliament

154 contributions, 11 debates and 23 written answers mention one of these phrases. Summed across phrases, so a speech naming both the profession and its regulator is counted twice.

Debates on “claims management services”

11 debates whose title or text carries the phrase.

What was said, on “claims management services”

24 of 154 contributions, newest first. A sample, not the record.

My Lords, I am grateful to the noble Baroness, Lady Bowles, and the noble Lord, Lord Carlile, for tabling these amendments on the regulation of claims management services and litigation funding agreements. I am grateful to the noble Lord, Lord Carlile, f

Lord Stockwood, Financial Services and Markets Bill [HL] , 6 July 2026 (Lords)

My Lords, this has been an interesting discussion, with cases put forcefully by the noble Baroness, Lady Bowles, and the noble Lord, Lord Carlisle of Berriew, so I approach the issue with some caution. But I will be reading the noble Lord’s article, part

Baroness Neville-Rolfe, Financial Services and Markets Bill [HL] , 6 July 2026 (Lords)

My Lords, I will address Amendment 1 alongside government Amendment 2 in one moment. I need not repeat in detail why this Bill is important, as we debated it so recently, just two weeks ago at Second Reading, but I want to address some of the points rais

Lord Stewart of Dirleton, Litigation Funding Agreements (Enforceability) Bill [HL] , 29 April 2024 (Lords)

My Lords, the Litigation Funding Agreements (Enforceability) Bill will fulfil the Government’s commitment to address the impacts of the United Kingdom Supreme Court’s judgment in the case of the King on the application of PACCAR Incorporated and others v

Lord Stewart of Dirleton, Litigation Funding Agreements (Enforceability) Bill [HL] , 15 April 2024 (Lords)

My Lords, I welcome the aspiration of this Bill, in particular its stated intent to “make provision relating to the protection of consumer rights and to confer further such rights; and for connected purposes”. The focus of my speech today is narrow

Lord Sandhurst, Digital Markets, Competition and Consumers Bill , 5 December 2023 (Lords)

I thank right hon. and hon. Members for their contributions to the debate and for their ongoing engagement. First, let me speak to the amendments tabled by the hon. Member for Pontypridd (Alex Davies-Jones), who has thoroughly enjoyed our engagements

Kevin Hollinrake, Digital Markets, Competition and Consumers Bill , 20 November 2023 (Commons)

My Lords, claims management companies offer advice and other services to consumers making claims for compensation. They can provide vital support for consumers who may be unwilling or unable to bring a claim for compensation themselves. When the CMCs mar

Lord Bates, Financial Services and Markets Act 2000 (Claims Management Activity) Order 2018 , 21 November 2018 (Lords)

The FCA has made provision for the funding of the activity, and it will make a policy statement later this year about how it will work after April. I was asked about the impact of new FCA regulation on the fees, so I will give more detail. To cover th

John Glen, Draft Financial Services and Markets Act 2000 (Claims Management Activity) Order 2018 , 19 November 2018 (Commons)

My Lords, we share the Government’s objective of reducing fraudulent whiplash claims, but we do not agree that the proposed arbitrary reduction in damages for all claimants, fraudulent or genuine, coupled with removing judges from the assessment of damag

Lord Marks of Henley-on-Thames, Civil Liability Bill [HL] , 12 June 2018 (Lords)

My Lords, I shall also speak to our other amendments in this group. Amendment 43 requires that regulation made by the Treasury must require the FCA, when it is the regulator, to prohibit regulated persons from providing claims management services in advi

Lord McKenzie of Luton, Civil Liability Bill [HL] , 10 May 2018 (Lords)

My Lords, clearly these amendments are directed primarily at two areas: first, the review or regulation of the effectiveness of these reforms and the supporting regulations and, secondly, the issue of cold calling. I will deal with each in turn. I am not

Lord Keen of Elie, Civil Liability Bill [HL] , 10 May 2018 (Lords)

My Lords, I first speak to Amendment 53 in this group, which deals with passing savings to insurers on to the public. Our amendment seeks an annual review by the Lord Chancellor of the extent to which insurers are passing on those savings to their policy

Lord Marks of Henley-on-Thames, Civil Liability Bill [HL] , 10 May 2018 (Lords)

My Lords, Amendment 21 implements the commitment I made to your Lordships’ House that the Government would table an amendment restricting cold calls made in relation to claims management services. We are all aware that calls about claims management servi

Baroness Buscombe, Financial Guidance and Claims Bill [HL] , 1 May 2018 (Lords)

My Lords, Amendment 19 places a duty on the Law Society of England and Wales to cap fees in relation to financial services claims management activity, as well as giving a power to the Law Society of Scotland to restrict fees charged for this activity. It

Baroness Buscombe, Financial Guidance and Claims Bill [HL] , 1 May 2018 (Lords)

My Lords, I support Amendment 10A and I hope that my noble friend will be able to accept it. Of course I welcome the Bill and the concept of a ban on cold calling but I fear, as we have expressed and the noble Lord, Lord Sharkey, in particular has pointe

Baroness Altmann, Financial Guidance and Claims Bill [HL] , 1 May 2018 (Lords)

My Lords, I start by acknowledging the role played by the noble Lord, Lord Sharkey, in our deliberations—particularly on cold calling, which he has been focused on. I am not sure that we are meant to, under the rules, but I also welcome the Minister from

Lord McKenzie of Luton, Financial Guidance and Claims Bill [HL] , 1 May 2018 (Lords)

My Lords, we are happy to support the Government on this group of amendments. Amendments 7 and 8 in particular are very important, relating as they do to pensions guidance. Amendment 7 relates to personal pension schemes, Amendment 8 is a parallel one re

Lord McKenzie of Luton, Financial Guidance and Claims Bill [HL] , 1 May 2018 (Lords)

With this it will be convenient to discuss the following: Government new clause 9—Unsolicited direct marketing: pensions (No. 2)— ‘(1) The Secretary of State may make regulations prohibiting unsolicited direct marketing relating to pensions. (2)

Baroness Winterton of Doncaster, Financial Guidance and Claims Bill [Lords] , 24 April 2018 (Commons)

My hon. Friend is absolutely right. There are legal consequences for those who make unlawful claims, but there are also business consequences, which in this case knock on to the legal profession and its work. Looking at it from every angle, this is a men

Jack Dromey, Financial Guidance and Claims Bill [Lords] , 24 April 2018 (Commons)

I do indeed. We need to have bodies that have teeth, that are able to do this and that we can have faith in. My hon. Friend makes a very good point. The Bill has delivered on what we said it would, but it now does so much more. The inclusion of a ban

Esther McVey, Financial Guidance and Claims Bill [Lords] , 24 April 2018 (Commons)

First, I should like to declare an interest as the current chair of the all-party parliamentary group on insurance and financial services. I welcome the Bill, because it will tackle some of the important issues that my constituents talk about. It include

Craig Tracey, Financial Guidance and Claims Bill [Lords] , 24 April 2018 (Commons)

I beg to ask leave to withdraw the amendment. Amendment, by leave, withdrawn. Clause 18 Disclosure of information Amendments made: 12, page 14, line 17, after “where” insert “— (i) the disclosure is for the purpose of enabling or facilitat

Baroness Berger, Financial Guidance and Claims Bill [Lords] , 24 April 2018 (Commons)

Transfer to FCA of regulation of claims management services

Financial Guidance and Claims Bill [ Lords ] (Third sitting) , 6 February 2018 (Commons)

New clauses 4 and 5 place a duty on the Law Society of England and Wales to cap fees in relation to financial service claims management activity, and give the Law Society of Scotland a power to restrict fees charges for that activity. The clauses also giv

John Glen, Financial Guidance and Claims Bill [ Lords ] (Third sitting) , 6 February 2018 (Commons)

What was said, on “claims management company”

All 24 contributions, newest first.

I would like to make a statement regarding National Savings & Investments. On 18 December 2025, NS&I notified the Treasury of an operational failure to comprehensively trace accounts for some customers who had passed away. The result of that fail

Torsten Bell, National Savings & Investments , 26 March 2026 (Commons)

I think the Minister and I are going to have an outbreak of unanimity in just about everything we do; we have yet to find something we disagree on. Members will be aware that this legislation was originally due to be implemented in May, but we got caught

Mark Garnier, Draft Financial Services and Markets Act 2000 (Ombudsman Scheme) (Fees) Regulations 2024 , 25 November 2024 (Commons)

My Lords, I thank the noble and learned Lord for introducing this Bill, which we support. First, I will set the wider scene. Third-party litigation funding in the UK has experienced a huge growth since 2010, highlighting the need for comprehensive ove

Lord Ponsonby of Shulbrede, Litigation Funding Agreements (Enforceability) Bill [HL] , 15 April 2024 (Lords)

It is a pleasure to serve under your chairmanship, Ms Bardell. I congratulate the hon. Member for Amber Valley (Nigel Mills) on bringing this debate forward. I know that he has followed this issue for some time, always with diligence and concern for the

Alan Brown, Pensions Guidance and Advice , 1 March 2022 (Commons)

I thank the Minister for his response. As he is aware, the right hon. Member for North Durham (Mr Jones), who I am glad to see in his place, and I are the only remaining Members of the House who were part of the original Post Office review working party

Andrew Bridgen, Post Office: Horizon Compensation Arrangements , 24 February 2022 (Commons)

Could the Minister clarify a point from one of my questions? Where an existing claims management company, authorised under the previous regime, transfers across to the FCA on the due date in April and is then subjected to the reauthorisation process but

Baroness Drake, Financial Services and Markets Act 2000 (Claims Management Activity) Order 2018 , 21 November 2018 (Lords)

I am grateful to the Minister for being so generous with his time. May I try to clarify something? Surely we are talking about two different forms of authorisation. This may have been in the Minister’s mind anyway when he was talking; I am not sure. Ther

Anneliese Dodds, Draft Financial Services and Markets Act 2000 (Claims Management Activity) Order 2018 , 19 November 2018 (Commons)

I will move on to that in a moment. I also want to touch on the point about the ICO as an enforcer, and why not the FCA. There are two debates here. The hon. Member for Garston and Halewood asked about the FCA’s suitability. One issue that has come up—my

John Glen, Draft Financial Services and Markets Act 2000 (Claims Management Activity) Order 2018 , 19 November 2018 (Commons)

It is a pleasure to serve under your chairmanship, Mr Bailey. I, too, think that claims management companies are intensely interesting for various reasons. I wonder whether the Minister can give some assurances about how he expects the regulation to i

Maria Eagle, Draft Financial Services and Markets Act 2000 (Claims Management Activity) Order 2018 , 19 November 2018 (Commons)

Who does the hon. Gentleman think sold his details to that claims management company?

Jo Stevens, Civil Liability Bill [Lords] , 23 October 2018 (Commons)

Earlier this afternoon, the Minister will have heard my hon. Friend the Member for Croydon South (Chris Philp) give an example of how he was approached—hassled, in fact—by a claims management company. I, too, have been in that situation for a fictitious

John Howell, Civil Liability Bill [Lords] , 23 October 2018 (Commons)

Once again my hon. Friend makes a very good point—two very good points, in this case. The operation of claims management companies, which have been actively engaged in encouraging the public to commit fraud, has had an extremely negative effect in this a

Chris Philp, Civil Liability Bill [Lords] , 23 October 2018 (Commons)

It is absolutely right that people support reform of the system, and I support the Government’s action in doing so. I am keen to ensure that we can secure fairness for everyone through the Bill. According to the recent AA British insurance premium ind

Mary Robinson, Civil Liability Bill [Lords] , 23 October 2018 (Commons)

The Minister still has not answered the question. How many of those additional claims does he suggest are fraudulent? If a claims management company takes forward a claim, there might be issues about the claims management company but, ultimately, if the

Lord Hanson of Flint, Civil Liability Bill [ Lords ] (First sitting) , 11 September 2018 (Commons)

In Committee, it is normal to take interventions. As a Minister I never refused an intervention in Committee. I hope the Minister will accept this intervention. He mentioned the increase in claims being made. How many of those claims does he expect are f

Lord Hanson of Flint, Civil Liability Bill [ Lords ] (First sitting) , 11 September 2018 (Commons)

The impact assessment, which is based on an enormous amount of expert evidence and discussion, boils down to a pretty straightforward assumption about human behaviour. Under the proposed new system, if someone has a car crash and injures themselves, they

Rory Stewart, Civil Liability Bill [ Lords ] (First sitting) , 11 September 2018 (Commons)

My intervention is a question to you, asking how you think the claims management company got hold of your details to be able to phone you and your wife about your accident. Do you agree that your details must have been passed on by insurance companies, w

Ruth George, Civil Liability Bill [Lords] , 4 September 2018 (Commons)

My interest in this area stems from a very minor accident that my wife and I had a few years ago, I think, on the M5. We had a minor collision, and for a year after that I was phoned on my mobile on almost a weekly basis by a claims management company tr

Chris Philp, Civil Liability Bill [Lords] , 4 September 2018 (Commons)

Thank you, Madam Deputy Speaker. The hon. Member for High Peak (Ruth George) might well be correct in her assumption about where the details came from. A ban on referral fees was introduced a few years ago, but some insurance companies have sought to

Chris Philp, Civil Liability Bill [Lords] , 4 September 2018 (Commons)

It is a pleasure to follow the hon. Member for Dumfries and Galloway (Mr Jack) and I agree with every word he said. I congratulate the hon. Member for East Lothian (Martin Whitfield) on securing the debate and I thank the Backbench Business Committee for

Norman Lamb, Banking Misconduct and the FCA , 10 May 2018 (Commons)

Government new clause 6 is about cold calling made for the purposes of providing claims management services. As Members will be aware, that topic has been discussed at length during the passage of the Bill. The Government have listened to the debates clos

John Glen, Financial Guidance and Claims Bill [ Lords ] (Third sitting) , 6 February 2018 (Commons)

I will try to do a great deal better than 10 minutes to 12 minutes, Mr Deputy Speaker. It is a great pleasure to follow the thoughtful speech of the hon. Member for Oldham East and Saddleworth (Debbie Abrahams). I welcome the Bill and will of course be d

Chris Philp, Financial Guidance and Claims Bill [Lords] , 22 January 2018 (Commons)

My hon. Friend makes a valuable point. I am not familiar with that particular piece of American legislation, but I will look at it and see what we can do in terms of tabling amendments in Committee. As we have heard, the FCA will regulate claims manag

Debbie Abrahams, Financial Guidance and Claims Bill [Lords] , 22 January 2018 (Commons)

My Lords, I too once again thank the Minister and all parties who have worked so hard on this Bill. I thank the noble Earl, Lord Kinnoull, who initially raised the issue of Scotland. It is excellent that the whole of Great Britain is included in the Bill

Baroness Altmann, Financial Guidance and Claims Bill [HL] , 21 November 2017 (Lords)

How this was checked

For each phrase, 3 documents spread across the result set were re-downloaded from legislation.gov.uk and searched for the phrase in their published text. Every one of them contained it.

Legislation from legislation.gov.uk's full-text search; Parliament from the Hansard search API. Both are searched by quoted phrase, and both indexes are stemmed, so one phrase covers its plural. The legislation index is the English-language text: legislation.gov.uk holds Welsh versions of Welsh legislation separately, and a nil return here is a nil return in English. Document counts are a deduplicated union across a profession's phrases. Hansard contribution counts are summed across phrases and are therefore an upper bound, because one speech can match two phrases; the quotations kept are a sample of the total, never the whole of it. Nothing is filtered for relevance -- each phrase carries a caveat naming what it wrongly catches. The oldest hits are the least trustworthy: they are the likeliest to be the word in an older sense, and the legislation index reads legislation.gov.uk's editorial annotations as well as the enacted text, so a document can be returned because a note recording a later amendment mentions the phrase.

Collected 29 September 2026 from legislation.gov.uk and the Hansard search API, both Open Government Licence v3.0.